Has my order been dispatched?

Your sales contact or our Customer Services team will be able to advise you.

We can also provide estimated times of arrival (ETA) and proof of delivery (POD) information.

Deliveries may be made up to 6pm so we regret that our Customer Services team cannot provide ETAs until after 2pm on the day of delivery.

Hard copy proof of delivery is available two days after the expected delivery date.

How quickly will you issue a credit note if I have to return goods?

A credit note would normally be generated within 2 days, of reciept of the returned goods.

*Subject to certain conditions being met
How would I obtain a POD for my order?

You will be emailed  a consignment reference and tracking URL on your registered email, once your order has been dispatched.

If you have not recieved the email please contact: cs@tekshop247.com

I have received a faulty product. What should I do?

Our manufacturers prefer to deal direct over faulty devices and usually have their own 'Help Desks'.

Please view our manufacturers guide on this website for the fastest resolution to your fault or contact our Customer Services team on cs@tekshop247.com quoting your invoice number and the serial number of the defective device.

I have received an incorrect item/quantity. What should I do?

Our Customer Services team will be able to deal with your issue, so please email cs@tekshop247.com for a speedy solution.

What time will my order arrive?

Please allow for next day deliveries to arrive anytime up until 6pm.

Your sales contact can give you details of special timed deliveries.

ETA requests are available on timed deliveries. Please contact our Customer Services team on cs@tekshop247.com.

When will my goods be despatched?

Subject to payment status, most orders are despatched from stock on the day that you place your order unless you specify otherwise.

Using our usual carrier, your goods should arrive at the delivery address within twenty-four hours. In fact most deliveries are made in the morning of the following day although depending on local routing may be made up until 6pm.

If you have a particular enquiry or requirement, please contact your sales contact who will be able to advise you.