Shipping and Returns

We certainly hope that you are always pleased with your purchase from TekShop247.com
At the same time we appreciate and understand that there are some rare occasions when you do need to return goods to us. So here we list these rare occassions:

Goods Faulty on Arrival / Dead On Arrival
If you are reporting faulty goods: must be reported within 3 days of receipt. When the goods are returned to us complete, we’ll issue a full refund to you via your original payment method. For business customers, please refer to conditionss of use page.

Goods Damaged in Transit
If your goods were damaged in transit: we request that you report it to us within 3 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods have been collected and received back into our warehouse, we’ll issue a full refund to you via your original payment method.

Goods Faulty in Warranty Period
Reporting faulty goods: then provided your product is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a special full on-site service and or telephone help facilities for your convenience which of course, we recommend you utilise in order to correct the fault quickly. Note: carriage costs paid by the customer unless stated otherwise in the warranty. Most warranty covers the cost of carriage.

Used Stock
Please note that our used stock is sold with 3 months warranty only, and therefore any claims under the warranty after 3 months of receipt will be refused.

If You Have Changed Your Mind
If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 7 days (not for business customers), and the item can be sold again as new, then you are entitled to return the goods to us following completion of the RMA form online. Please note that the cost of returning these items is the responsibility of the customer. Once the goods are received in the condition described, we will issue a refund for the cost of the item, excluding the delivery charges paid at the time of ordering. Note: Return carriage costs paid by the customer.

Please note: In case of Returns, you must notify us via email, following this you will recieve instructions to submit RMA, you must NOT return items without confirmation of RMA number. This will enable us to process your return quickly.

Deliveries related

Standard Delivery Charges (SDC)
SDC is £5.99 (flat rate) ex VAT for almost all orders.
We do our best to get your packages sent right away, but it may take from 2 - 3 days in some cases. Our delivery times are between 8am and 6.00pm. For goods ordered which are not in stock, will be back-ordered and cutomer will be notified via registered email of date of arrival and dispatch.
Estimated delivery time will be announced once the order is processed and email notification sent to the email address on file.
Please Note: Next Day Delivery is no longer guaranteed as some packages may take a little longer depending on the location. We do not currently offer Weekend Delivery Options.
*Standard shipping charge applies to most items in the shop.But if your order includes multiple large or bulky items like Plasma Screens then it might be subject to an additional delivery cost. In this event you maybe contacted prior to shipping.
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Backorder: You may at times see order status set to backorder, if the item is not in stock when placing the order or if the stock is depleted. In such cases you are informed that it may take anything from 7 to 28 days for the item to be replenished and delivered to you.
Order on Request Only: This message may be displayed under the stock availability when viewing product details. This will result in the item being Backordered, and again you should allow from 7 to 28 days for the stock to be replenished and delivered.
If there are instances where we are not able to honour an order, we will inform you promptly and keep you updated with the expected delivery date.
------------------------------ Delivery FAQ
Can we deliver to an alternative address?
We can deliver to an alternate delivery address provided it is a verifiable address. We may carry out further security checks on this type of order. We do not deliver to other residential addresses other than the registered card holder address.

What if i am not available to accept the delivery?
The courier will attempt two deliveries on consecutive working days. We cannot authorise any further delivery attempts. If you are not available to accept the delivery you may collect it from the local depot for upto five days, following which it will be returned to us. If goods are not collected the delivery charge will not be refunded.

Where can we deliver to?
We generally deliver to mainland UK. Delivery can take up to a week in some areas of Scotland and Northern Ireland. We can deliver worldwide provided the payment is made by bank transfer. Please do send us an email if you are an overseas customer with the product details and quantity together with the delivery address for a quote.

Bank Transfer Details: Please use order ref number when carrying out the transfer and take into account possible bank charges. refer to your bank for more details.
For UK Customers...
Natwest
Tritek Ltd
Account Number: 14370808
Sort Code: 01-00-85

For International Customers...
Please Note: Transfer must be made in pound sterling to :-
Natwest
IBAN: gb03nwbk01008514370808
BIC: NWBKGB2L


Which courier will deliver my goods and when will they arrive?
The couriers we use are Initial City Link,Parceline, Parcel Force, Amtrak and TNT. The couriers work Monday to Friday between 8am and 6.00pm for orders based on SDC. We cannot specify a delivery time.
If you have not received your goods within this time period please contact customer services by email at cs@tekshop247.com and we will track the delivery for you.

Further enquiries
For all other enquiries please email at cs@tekshop247.com

Login Problems ?

If you happen to find yourself experiencing problems with your account login details, then you will need to do one of the following:

1. Check the "Welcome to Tekshop247.com" confirmation email you received when you registered with us.

2. Use the forgot password link (Password forgotten? Click here.)to reset your password (you must supply the email address used when registering with TekShop247.com).

Remember:

* Ensure Javascript and cookies are enabled in your browser.
* You must supply the email address used when registering with------.
* All the details required to login are case-sensitive (check against the registration confirmation email)
* Ensure that your username, email address and password and entered exactly as when you created your
  account.
* There must also not be any whitespace before (or after) the username,email address or password. Use the
  delete/backspace keys to avoid this -especially if you are cutting/pasting details.
* If you are accessing the site via a firewall, check any settings, as a firewall may prevent you from logging into
  the site. This includes using the Internet Firewall Connection, if using Windows XP.
* If viewing the site over a network, check with your network administrator regarding any possible restrictions.
* Check settings for software firewalls you may be using, such as Zone Alarm or Norton Internet Security.

Security

Card Security

We offer a completely secure shopping experience. Our payment processing systems are fully protected and perform many checks ensuring that the transaction is legitimate. All this happens behind the scenes when you confirm the order. Following that, our authorised staff members perform a further visual examination of the transaction to make sure all is well.

If necessary we will carry out further manual security checks instantly. If your card is registered with  Mastercard Securecode or  Verified by Visa, you will be prompted to enter your passcode in a secure window/ popup. If your card is not registered, we recommend that you register it as soon as possible with your issuing bank.  

Pesonal Information Security

When you enter any personal details on our site, you are in our secure area of the website. Rest assured that under no circumstance do we share that information with anyone except to fulfil your order. (Read Terms and conditions for more)

Website Security

Our website is secured with a 256 bit SSL Encryption which is verified by Comodo CA Ltd. Our server engineers constantly monitor all activities in the website and keep all technical aspects uptodate, so that you and your information is always protected.

Worldwide Shipping

tekshop247.com now accept orders from overseas visitors. If you wish to order please enquire regarding shipping cost, payment methods and availability before placing your order. We cannot accept payments made via credit card from overseas customers. Payment must be made via bank transfer for order outside of the UK. Please note there is a £10 administrative charge. Once the funds are cleared, your goods will be dispatched.
Give us the list of items, your delivery address and we will create your order. You will then be notified with details of delivery cost and bank details for Transfer.
You can place your request here