What is order on Request?

We don't have the item in stock but can be back ordered from the Supplier/Manufacturer.

What's the ETA?

Depending on the supplier/manufacturer, some items may be available within 3-7 days , while others can take much longer. Once we receive an order, we will let you know the  expected delivery date via email .

Please note that there are some specialist products  which we don't stock at all. We can deliver these products to you within 4-7 days.

Remember that we are constantly replenishing our stock and updating the site accordingly.

If for some reason we are unable to get hold of the desired item or quantity, we will let you know quickly.

Regarding Payment?

Payment is only taken from the credit/debit card once the product is in our warehouse and delivery has been confirmed with you. If you are ordering a custom built product then the payment will be taken once we place the order with the manufacturer.

What if the price changes?

Please note that while on back-order, the price may change due to circumstances beyond our control. In the event prices decrease, we will make the necessary refund and conversely if the price increases a little we will let you know promptly.

Can I return a Special order?

Orders placed under these special requests are brought in specifically to meet your needs and as such, these orders are non-refundable once dispatched . However you can cancel at any time prior to dispatch for delivery. Any faulty, damaged goods or errors on our part will be dealt with as per our standard terms.

I got a Questions about the product. ?

You can always write to us to find out more if a given product has an estimated date of arrival. Click on the questions about this product link to get an answer, when viewing the product descriptions.