Partner Support Service

Partner Support Service (PSS) provides qualified Cisco channel partners with the tools and information to improve operational support margins or build a range of new support services practices to help expand your business. A collaborative PSS offering is purchased by you, and delivered by you, the partner, with the support of the Cisco services infrastructure. This is different from Cisco Branded Services whereby a partner sells the service offering and Cisco fulfills it.You, the partner, develop and deploy services based on both foundational and smart capabilities and retain primary responsibility for providing support to your end users under your own brand of collaborative service enabled by PSS. Partner Support Service is structured to allow for a phased implementation.

Differentiate and Grow Your Services Business

Integrate Cisco Partner Support Service (PSS) into your offers to create a personalized customer experience while expanding your practice.

Advantages for Partners

The advanced software automation in Partner Support Service gives you visibility into what your customers have in inventory as well as their contract status. With this knowledge, you can:

• Boost your incremental revenue by providing support for your customers' critical devices
• Improve margins by simplifying contract management and automating your workflows
• Increase customer loyalty by delivering planning, advisory, and other advanced services